1 – Reservations / Payment
The reservation is effective upon confirmation by the rental company, on receipt of a deposit of 100% of the total rental amount. You will then receive a confirmation email containing practical information about your stay.
Please note that the booking option is valid for 7 days. Once this period has elapsed and in the absence of payment, it will be automatically cancelled and the accommodation will be released for rental.
The company reserves the right to refuse bookings for a single night during school holidays and bank holiday weekends, or to limit the number of such bookings if they are requested more than 30 days before the start of the holiday.
Terms and conditions for bookings made using gift vouchers (boxes, gift cards, etc.) In the case of
a booking made through a third party, the booking confirmation voucher with the booking number must be presented in order to make the booking. If the gift voucher is not presented, in the absence of proof, the rental charge must be paid in full in order to obtain the keys (subject to availability).
Any refund of the hire charge will be processed once the correct documents have been found, subject to a handling fee of €15 (inc. VAT).
Those wishing to offer a reservation as a gift must pay the full price of the service required at the time of reservation or purchase of the gift voucher. Gift vouchers can be purchased by telephone, by email or from our gift shop.
Please note that for all firm bookings, customers must provide a telephone number or e-mail address where they can be contacted, including on the day of arrival.
2 – Security deposit
A deposit of €500 (in cash, cheque, foreign currency or bank transfer) must be paid on the day of your arrival. This deposit will be refunded if no damage is found after the departure inventory.
Inventory and state of repair
The state of repair and inventory are carried out before your arrival and we provide you with clean accommodation in good condition. The final inventory and check-out is carried out by our cleaning teams, who come to prepare the accommodation for the next guests.
Please report any problems with the cleanliness or condition of your accommodation immediately after your arrival.
Please note: any complaint not reported immediately will not be dealt with and you will be responsible for any problems found.
In the event of a problem relating to cleanliness, furniture or the accommodation itself, you will be asked to pay any costs incurred in restoring the property to its original condition. Once this has been done, the deposit will be returned to you. In the event of non-payment, the deposit will be retained.
Bed linen and towels are provided, but may not be used outside the accommodation or for any purpose other than that for which they are provided.
During the final cleaning, if they are found to be in poor condition or missing, they will be invoiced to the tenant.
3 – Means of payment accepted
– Bank transfer: CIC – RIB: 10096 18543 0006 8895 401 – IBAN: FR76 1009 6185 4300 0688 9540 157 – BIC: CMCIFRPP
Transfer charges are at your expense. Transfers from abroad: all bank charges are payable by the originator: please specify this to your bank when making the transfer
– Bank cheques: made payable to BO M (French accounts only)
– ANCV holiday vouchers: (valid) on paper or online.
– Credit card: Eurocard, MasterCard and Visa
– Cash (euros) : – on site only
4 – Arrival and departure times
You may take possession of your accommodation between 4 p.m. and 7 p.m. on the day of arrival and must leave before 11 a.m. on the day of departure.
Respecting the arrival and departure times ensures that the rented accommodation is well maintained.
We cannot guarantee that you will be welcomed on site if you arrive after 7pm.
In the event of an unforeseen delay, you must contact us on the number given on your booking form.
However, if the accommodation is not vacated at the agreed time (i.e. before 11 a.m.), a supplement of €35 will be charged to the tenant.
5 – Modification or cancellation
– Notified by you BEFORE your arrival
If you need to cancel your booking, send us immediate written notification.
For any cancelled
stay
- Between 1 month and 15 days before arrival: 40% withheld.
- Between 15 days and 72 hours before arrival: 70% withheld.
- Between 72 hours and the day of arrival: 100% retained.
Except for non-refundable and flexible fares
- Non-refundable fare: No refund.
- Flexible rate: 90% refund up to 72 hours before arrival, 100% withheld after 72 hours
Please note that guests must pay 100% of the total cost of their booking at the time of booking online.
You can take out our cancellation insurance. Details of our cancellation insurance and specific conditions are available HERE.
If the tenant does not show up on the day of arrival, the contract becomes null and void and the total amount of the rental is retained. In this case, the Village reserves the right to re-let the accommodation from the day of non-arrival for the entire duration of the planned stay.
For any changes made by the customer (change of date, cancellation of extras, change of accommodation, etc.), a handling fee of €15 will be charged.
– Notified by the Village BEFORE your stay
In the event of a weather warning or flood warning, with external events beyond our control, such as heavy rain, storms or thunderstorms, the management reserves the right to cancel your stay for safety reasons. In this case, we will offer you the possibility of rescheduling your stay to a later date, within the current 12 months. If you have already left your home, we will offer you alternative accommodation at no extra charge. In this case only, you will receive a 50% discount on the next equivalent stay within the current 12 months.
If you are not satisfied with any of these offers, you will be refunded the full amount paid; no other compensation may be claimed.
– If the stay is cut short for any reason whatsoever, the total rental price is retained.
No refund will be made.
– Notified by the Village ON SITE
In the event of a weather warning or flood warning, with external events beyond our control, such as heavy rain, storms or thunderstorms, the management reserves the right to cancel your night in a Toue Cabanée, for safety reasons. You will be offered alternative accommodation subject to availability and at no extra charge, and in this case only, you will be entitled to a 50% discount on the next equivalent stay in a Toue Cabanée within the current 12 months. No other compensation may be claimed. Only if we have no alternative accommodation available, will the full amount paid be refunded or you will be offered a rescheduled date within the current 12 months.
Early departure
In the event of early departure, you will not be entitled to any form of refund.
6 – Prices
Our prices are inclusive of all taxes (excluding any tourist tax). Only the rates shown on the “rates” tab of our website are binding.
Our prices include the rental of the accommodation and its equipment, utilities (water, electricity, heating), bed linen (beds are made on arrival), towels and access to free leisure activities on site.
Our prices do not include personal consumption (breakfast, picnics, packed lunches, various supplements, rentals, etc.), access to paying leisure activities, the deposit and tourist tax.
Rates and special financial provisions
Prices of accommodation and services The applicable prices are those shown on the website of our online reservation centre. All dates available for hire are shown. Rates may be changed at any time by the company without prior notice. In the event of a change in rates, any reservation already made and validated by the payment of a deposit remains firm and subject to the conditions defined at the time the reservation was made: no change in the price of a reservation made prior to a change in rates may be taken into account, whether to the advantage or disadvantage of the customer.
Promotions are effective from their date of validity on our website. Under no circumstances are these promotions retroactive or valid after their expiry date.
Special offers cannot be combined with each other or with permanent offers.
It is preferable to book options in advance.
Accommodation capacity and occupant categories Each accommodation has a maximum capacity that is clearly defined on the website of our online booking centre. When you make your reservation, you must correctly enter the actual number of adults, children and babies who will be occupying the accommodation. For obvious safety and insurance reasons, we ask you to respect this number of declared occupants (including babies). The company reserves the right to check the number and age of occupants at any time if it suspects that this rule is not being observed.
Final cleaning of accommodation We want to offer our customers clean accommodation on arrival. This is why cleaning is included in the price (except for the kitchen area, where the dishes must be washed and the bins emptied), unlike many rental sites. However, we would like to draw your attention to the fact that we take responsibility for cleaning accommodation that has been used in NORMAL conditions of hygiene and respect for the equipment.
If we find that the accommodation has been returned in an abnormally dirty condition and requires cleaning that takes longer than usual, you will be invoiced at the rate of €50 inc. tax/hour for the extra hours spent cleaning.
Changes to your booking, date or type of accommodation made by the company If necessary, and only in exceptional cases that cannot be arranged otherwise, we reserve the right to change your booking for a stay in an unusual accommodation. This change can only be made to your advantage, either by offering you accommodation on the same date at at least the same price, if not higher, or by offering you the possibility of staying on the planned date in accommodation at a lower price but with compensation, or by offering you another date of stay. This compensation can take 3 different forms, which we leave up to you to choose from:
- you accept the change of accommodation and we will refund the difference in price if the new accommodation is at a lower rate than the one you paid,
- or you can cancel your booking and receive a full refund of the sums you have already paid,
- or you can change your arrival date and enjoy your accommodation at another time without incurring any change fees
7 – Special conditions for Toues Cabanées
For safety reasons, we advise you to book a Toue cabanée that is accessible on foot for all non-swimmers. We accept no liability for accidents if you prefer to use an anchored Toue.
Children under the age of 12 and anyone who cannot swim must wear a lifejacket when sailing in a boat on the water and when travelling on the Toue cabanée outside the cabin.
8 – Pets
Pets are allowed in our accommodation (at an additional cost) under the following conditions:
- The tenant will have to pay a supplement per night and per animal
- Under no circumstances must the tenant use the equipment in the accommodation (bedding, sofa, crockery) for their pet.
- The tenant must bring all the accessories necessary for the animal’s life.
- Only one pet is permitted per accommodation (except in exceptional circumstances, please contact us).
- The tenant is responsible for any nuisance caused by his or her animal and assumes full responsibility for it: noise pollution, droppings, etc.
- We strongly recommend that you leave your dog (if it is not barking) on the terrace of La Toue Cabanée.
- When accessing the Toues Cabanées at anchor (boat access), the hirer is responsible for his animal if it falls into the water.
- If the other tenants (neighbours) complain about the nuisance caused by the animal, the tenant must take the necessary steps to put an end to it.
- Current vaccination record to be presented
9 – Personal effects and equipment in accommodation
We recommend that you do not leave valuables in the accommodation. The Village accepts no responsibility in the event of theft.
The tenant undertakes to report any lost, broken, stolen or damaged equipment and is responsible for reimbursing it.
10 – Complaints and disputes
In order not to be held responsible for any shortcomings in the inventory of your accommodation, we ask you to notify us of any shortcomings or damage immediately after your arrival.
Any complaint relating to a stay must be sent by registered letter with acknowledgement of receipt within 30 days of the stay to the
following address:
BO M –
78 avenue du Général de Gaulle
71160 Digoin
This contract is governed by French law. Any disputes to which this contract may give rise, concerning its validity, interpretation, performance, termination, consequences and consequences thereof, shall be submitted to the competent courts under the conditions of common law. After referring the matter to the company’s Customer Service department, and in the absence of a satisfactory response within a period of 2 months, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures are available on his website: www.mtv.travel.
11 – Protection of personal data
In accordance with European Regulation 2016/679 (RGPD), BO M’s privacy policy is available on the website www.slowmoov.com in the legal notices.